Establishing a customer-centric corporate culture from top to bottom
Permeating the entire operation of the organization and guiding the daily work of every employee
Data research driven by customer satisfaction
Data research driven by customer satisfaction
Building a Professional Butler Service Team for Customer Experience
Improving service capabilities through a five-step method
larifying roles and responsibilities and corresponding key performance indicators
etting up a cross-functional mechanism for improving customer experience
Micro-data analysis tools to analyze the driving factors of customer satisfaction and predict the service product system
Service-oriented product design
Service team capability evaluation system
Customer satisfaction evaluation system